Zongwei Technology (including Shanghai Zongwei Technology Co., Ltd., Suzhou Zongwei Technology Co., Ltd., Guangdong Zongwei Technology Co., Ltd., hereinafter referred to as "Zongwei") places great importance on the protection of personal data privacy. Please read and understand this "Data Privacy Policy" (hereinafter referred to as the "Privacy Policy") before submitting personal information to Zongwei. The Privacy Policy applies to Zongwei's official website (https://www.zongweiautomation.com/) and its products and services linked to the Privacy Policy.
The Privacy Policy explains how Zongwei handles personal information. However, the Privacy Policy may not cover all possible data processing scenarios. Information regarding the collection of specific data for products or services may be provided by Zongwei in notifications when collecting data.
The specialized terms and keywords mentioned in this policy include:
Privacy Policy: It refers to various information related to identified or identifiable natural persons, recorded in electronic or other forms, excluding anonymized information.
Personal Information: It refers to various information related to identified or identifiable natural persons, recorded in electronic or other forms, including the individual's name, date of birth, ID card number, biometric information, address, phone number, email address, health information, and travel information, etc.
Sensitive Personal Information: It refers to personal information that, if disclosed or illegally used, may easily endanger the personal dignity of individuals or the safety of their person or property. Examples of sensitive personal information include ID card numbers, personal biometric information, bank account numbers, property information, travel trajectories, transaction information, and personal information of children aged 14 or below.
Children: It refers to individuals who are under the age of fourteen

1. Zongwei's Commitment to the Collection and Use of Personal Information

When you use our provided products or services, we may need or may collect and use the following personal information from you:
We may use your personal information for the following purposes:
(1) Fulfilling your service requests, including participation in online or offline activities; making changes or providing information you request (such as technical documentation and technical communication about products); and providing technical support.
(2) Conducting data analysis and research to improve our products and services.
(3) Analyzing business operation efficiency and measuring market share.
(4) Investigating errors when you choose to send us error or malfunction information.
(5) Protecting the security of our products, services, customers, or users, and enforcing and improving our loss prevention and anti-fraud programs.
When collecting personal information, we primarily use the following methods:
(1) This type of information is directly submitted by you when you use our website, products, or services, or when you interact with us. For example, when you contact us for support, or we obtain information about how you interact with our website, products, or services through technologies like cookies or software running on your device.
(2) We also collect information you provide to us and the content of messages you send to us, such as query information you enter or questions or information you provide to obtain customer support.
(3) In compliance with applicable laws, we may also obtain relevant information from public and commercial third-party sources. For example, we may purchase statistical data from other companies to support our services.
The data we collect depends on how you interact with Zongwei, including the websites you visit or the products and services you use. This may include customer names, addresses, phone numbers, fax numbers, email addresses, company (organization) names, job titles, and information related to sales (including leasing and rental information), installations and other services for our products (facilities, equipment, and devices), as well as maintenance history (maintenance details, results, and causes of malfunctions), and more.
Zongwei may also collect and use non-identifying information. Non-identifying information refers to data that cannot be used to identify individuals. For example, Zongwei collects aggregated statistical data, such as website visitation volume. The purpose of collecting this information is to understand how users utilize our website, products, and services. This allows Zongwei to improve its services and better meet customer needs. Zongwei may independently decide to collect, use, process, transfer, or disclose non-identifying information for other purposes. We will make every effort to separate your personal information from non-identifying information and treat these two types of information separately. If personal information is mixed with non-identifying information, it will still be considered as personal information processing.
When using Zongwei's products or services, you may need to provide your personal information. In certain cases, you can choose not to provide personal information to Zongwei, but if you choose not to provide it, Zongwei may be unable to provide you with relevant products or services, or respond to or resolve the issues you encounter.
When using personal information, we will comply with applicable laws and process it based on appropriate legal grounds, including:
(1) Processing your personal information to fulfill a contract when responding to your service requests.
(2) Providing you with relevant information based on your consent, such as information related to our products, solutions, and related services that may be of interest to you.
(3) Processing your personal information for contacting you, conducting marketing or market research, improving our products and services, and carrying out loss prevention and anti-fraud programs based on our legitimate interests or the legitimate interests of third parties. These legitimate interests include enabling us to effectively manage and operate our business and provide our products and services, protecting the security of our business, systems, products, services, and customers, notifying customers about inspection results and providing information regarding inspections and recalls using personal information collected through long-term product use safety check programs, internal management in compliance with internal policies and procedures, and other legitimate interests described in our privacy policy.
(4) We may also process your personal information based on compliance with legal obligations.
We will not use the personal information obtained from you for purposes other than those stated at the time of collection.

2. How does Zongwei use Cookies?

To ensure a smoother and more convenient user experience, we may use small data files called "Cookies" to identify your identity, help reduce the frequency of information input, or assist in assessing the security status of your account. Cookies typically contain identifiers, site names, and some numbers and characters. With the help of Cookies, websites can store your preferences and other data. We will not use Cookies for any purposes other than those described in this policy. The Cookies that store your data are unique and can only be read by the web server within your domain to which the Cookies are sent.
Most web browsers provide the functionality to clear browser cache data. You can manage or delete Cookies based on your preferences and clear all Cookies saved on your browser at any time. You can perform the corresponding data clearing operations in the browser settings. If you choose to clear Cookies, you may need to reconfigure user settings each time you access the relevant website using your browser. Removing Cookies may result in the inability to use our services or corresponding features that rely on Cookies.
By using our website, you signify your consent to the use of Cookies as described above.

3. How does Zongwei disclose your personal information?

Without your separate consent, Zongwei generally does not disclose or provide the personal information we obtained from you to any third party, except in the following circumstances:
In certain services provided by Zongwei's authorized partners, Zongwei may share your personal information with these partners as described in the privacy policy. For example, when you consult Zongwei's products, Zongwei needs to share your personal information with relevant companies within the group in order to address your inquiries or arrange services.
Zongwei is a company registered in China under Chinese law but also promotes its products outside of China. This means that the personal information collected by Zongwei may be processed in the country/region where you use the products or services, or in other countries/regions where Zongwei, its affiliated companies, subsidiaries, service providers, or business partners have establishments. The data protection laws in these countries/regions may be different. In such cases, Zongwei will take measures to ensure that the data we collect is processed in accordance with the privacy policy and applicable Chinese laws.
Zongwei may also disclose your personal information to relevant law enforcement agencies or other government authorities in accordance with applicable legal requirements or in response to legal proceedings. Zongwei may also disclose your information when there is a reasonable need, such as to protect people's lives, personal safety, or property, and it is difficult to obtain your consent.

4. How to access or modify your personal information?

When you want to access your personal information, you can send an email to the Business Department of Suzhou Zongwei Technology Co., Ltd. at info@zongweitech.com to provide feedback on your inquiry. After verifying your identity, we will process your request as soon as possible.
If you find any errors or inaccuracies in the personal information we process about you, you have the right to request correction or modification. You can send an email to the Business Department of Suzhou Zongwei Technology Co., Ltd. at info@zongweitech.com to provide feedback on the issue. After verifying your identity, we will address your request promptly.

5. How does Zongwei protect and store your personal information?

We have implemented industry-standard security measures to protect the personal information you provide, to prevent unauthorized access, disclosure, use, modification, damage, or loss of data. We take all reasonable and feasible measures to protect your personal information. We use encryption technology to ensure data confidentiality and employ trusted security mechanisms to prevent malicious attacks.
We have implemented industry-standard security measures to protect the personal information you provide, to prevent unauthorized access, disclosure, use, modification, damage, or loss of data. We take all reasonable and feasible measures to protect your personal information. We use encryption technology to ensure data confidentiality and employ trusted security mechanisms to prevent malicious attacks.

6. How does Zongwei handle personal information of minors (under 18 years old)?

Our products, websites, and services are primarily directed at adults. When you use our services or participate in related registration activities, we assume that you have the corresponding capacity to engage in civil activities. If you are under the age of 18 as a minor, we request that you have your parents or other guardians carefully read this privacy policy and use our services or provide information to us only with the consent of your guardian. We do not provide services to children under the age of 14. If you are a child, please immediately stop using our services and notify your guardian.
If it is proven that a minor has registered and used our products and/or services without obtaining the consent of a guardian, we will consult with the relevant guardian and make efforts to delete the related personal information as soon as possible.
If it is proven that a minor has registered and used our products and/or services without obtaining the consent of a guardian, we will consult with the relevant guardian and make efforts to delete the related personal information as soon as possible.

7. How the Privacy Policy is Updated

To adapt to the development of the social environment and provide you with better services, our business continually evolves and updates. Therefore, we may revise this policy as necessary. The revised policy will be marked with the latest update date and will take effect after being publicly announced. After updating the privacy policy, we will inform you through methods such as pop-ups, page prompts, or other means on our website.
Significant changes referred to in this Privacy Policy include, but are not limited to: - Major changes in our service model, such as significant changes in the purpose of processing personal information, types of personal information processed, or methods of using personal information. - Significant changes in ownership structure, organizational structure, and other aspects, such as business adjustments, bankruptcy, mergers, or acquisitions that result in changes in ownership. - Changes in the main recipients of shared, transferred, or publicly disclosed personal information. - Significant changes in your rights and how you exercise them regarding the processing of personal information. - Changes in the department responsible for the security of personal information, contact information, or complaint channels.

8.How to Contact Zongwei

If you have any complaints or questions regarding personal information, please contact the Personal Information Protection Winsow of Zongwei through the following contact information:
SuZhou Zongwei Technology Co., Ltd. Ministry of Commerce
Building 1, Lansheng Intelligent Manufacturing Industrial Park, Zhongshan South Road, Wujiang District, Suzhou, Jiangsu Province, China
Postal Code: 215200
Email: info@zongweitech.com
Service Hours: Monday to Friday (excluding statutory holidays) 9:00 AM to 12:00 PM, 2:00 PM to 6:00 PM
We will generally respond within 15 business days. If you are unsatisfied with our response, especially if our handling of personal information has infringed upon your legal rights, you may seek a resolution by filing a lawsuit in the court with jurisdiction over the defendant's domicile.